top of page
Create one professional logo for the initials ES and the name Emmaline Stults. Make it pro
9d952f_3c1642655ebf407c974cc7465f1015f3~mv2-Adjust.png

Professional Experience

4EF059B1-D443-4CF9-9859-865A1DDE67D5_edited.jpg
0FA350F1-2799-48CA-B880-A07D2648EF95.PNG

Emmaline Stults | 

Healthcare Compliance, Operations & Donor Relations Professional

Work Experience

Professional history and impact

(Mar 2022 - Current)

Ascension Illinois Behavioral Medicine
Hoffman Estates, IL (fully remote)

Behavioral Health Specialist- Intake & Regulated Operations

Manage behavioral health intake operations within a high-volume, remote healthcare environment, coordinating patient access, referrals, documentation, and privacy-sensitive communication across patients, providers, clinical teams, and external stakeholders. Serve as an operational resource for complex intake and compliance matters while leading workflow improvements that strengthen accuracy, consistency, and continuity of care.

  • Coordinate end-to-end behavioral health intake, scheduling, referral, and care access workflows across multiple levels of service.

  • Provide closing-shift leadership, supporting team operations, resolving escalated issues, and maintaining workflow continuity.

  • Manage consent and release-of-information processes in accordance with HIPAA, 42 CFR Part 2, and organizational requirements.

  • Resolve complex intake, referral, authorization, and documentation barriers through cross-functional coordination.

  • Identify and escalate privacy risks, consent discrepancies, documentation gaps, and potential workflow failures.

  • Develop and standardize procedures that improve referral management, documentation quality, compliance, and operational efficiency.

  • Maintain accurate, audit-ready records across electronic health record and operational systems.

  • Train and support new team members on intake workflows, documentation standards, privacy requirements, and escalation procedures.

  • Coordinate communication among patients, families, providers, clinical staff, and external organizations while protecting sensitive behavioral health information.

(Oct 2020 - Feb 2022)

Applied Behavioral Consulting
Plainfield, IL

Outreach Coordinator, Team Lead, ABA Therapist

Led ABA support activities and served as a team lead supporting consistent care delivery and client communication; Collaborated across caregivers and clinical staff to maintain treatment plan alignment and documentation quality; Coordinated community outreach efforts and stakeholder engagement; Delivered behavioral therapy support, maintained accurate session documentation, and followed treatment protocols while communicating progress and concerns to supervisors and care teams.

(Dec 2015 - Dec 2020)

Edward Hospital, LaGrange Hospital, Tricomm 911 Dispatch
Multiple locations - Illinois

Emergency Dept & ICU Technician, 911 Dispatcher (Multiple Roles)

Handled emergency call intake, prioritized incidents, gathered critical information, and dispatched appropriate resources using structured protocols; Communicated clearly under pressure to support timely emergency response; Supported ED patient throughput by assisting with vitals, EKGs, specimen or test coordination, and emergency response support; Maintained accuracy and composure in time-sensitive environments while collaborating with nurses and physicians; Supported cross-functional coordination between law enforcement, hospital staff, and other emergency services professionals.

Resume

To view my full resume, click below!

(July 2026 - Current)

Shields & Stripes
Carthage, NC (fully remote)

Donor Relations Manager

Lead donor relations, stewardship strategy, and engagement operations for a nonprofit advancing the mental health and overall wellness of veterans, military members, first responders, and their families. Manage relationship-building initiatives, donor communications, CRM processes, and cross-functional projects that strengthen supporter experiences, expand community partnerships, and support sustainable organizational growth.

  • Lead donor stewardship, engagement, retention, and re-engagement strategies across the supporter lifecycle.

  • Build and manage relationships with donors, community partners, healthcare organizations, public-safety leaders, and organizational stakeholders.

  • Design personalized donor communications grounded in gratitude, trust, and an understanding of military and first responder communities.

  • Manage donor information, segmentation, relationship tracking, and engagement workflows within Neon CRM.

  • Develop and coordinate peer-to-peer fundraising campaigns, individual fundraising initiatives, and donor feedback strategies.

  • Create SOPs, workflows, and operational resources that improve consistency, accountability, and organizational scalability.

  • Partner with executive leadership and cross-functional teams to identify priorities, strengthen internal processes, and advance growth initiatives.

  • Evaluate donor and operational processes, identify engagement gaps, and implement practical improvements to strengthen the supporter experience.

  • Develop mission-aligned partnerships that expand organizational awareness and connect veterans and first responders with specialized support.

  • Represent Shields & Stripes in donor, community, healthcare, and public-safety conversations while advancing its mission with credibility and care.

Part-time/Concurrent Role

bottom of page