Professional Experience
Emmaline Stults | Healthcare Privacy, Compliance, Operations & Donor Relations Professional
Work Experience
Professional history and impact
(Mar 2022 - Current)
Ascension Illinois Behavioral Medicine
Hoffman Estates, IL (fully remote)
Behavioral Health Specialist- Intake & Regulated Operations
Support behavioral health intake operations within a high-volume, remote healthcare environment, coordinating patient intake workflows, documenting processes, referral tracking, and privacy-sensitive communications across clinical and administrative teams. Develop and contribute to workflow standardization, operational problem-solving, and process improvement initiatives while maintaining compliance with HIPAA, 42 CFR Part 2, and organizational protocols.
- Managed intake coordination for behavioral health patients in a remote setting.
- Supported documentation accuracy, release-of-information workflows, and communication between clinical staff, patients, and external stakeholders.
- Tracked referrals, resolved scheduling or intake issues, and maintained privacy-sensitive records in accordance with HIPAA and organizational protocols.
- Identified and escalated privacy risks, authorization discrepancies, and documentation issues.
- Maintain audit-ready records aligned with internal and regulatory standards.
- Led and supported workflow improvements to enhance documentation accuracy, compliance, and operational efficiency.
- Assisted in onboarding and training new hires on intake processes, documentation standards, and compliance requirements.
(Oct 2020 - Feb 2022)
Applied Behavioral Consulting
Plainfield, IL
Outreach Coordinator, Team Lead, ABA Therapist
Led ABA support activities and served as a team lead supporting consistent care delivery and client communication; Collaborated across caregivers and clinical staff to maintain treatment plan alignment and documentation quality; Coordinated community outreach efforts and stakeholder engagement; Delivered behavioral therapy support, maintained accurate session documentation, and followed treatment protocols while communicating progress and concerns to supervisors and care teams.
(Dec 2015 - Dec 2020)
Edward Hospital, LaGrange Hospital, Tricomm 911 Dispatch
Multiple locations - Illinois
Emergency Dept & ICU Technician, 911 Dispatcher (Multiple Roles)
Handled emergency call intake, prioritized incidents, gathered critical information, and dispatched appropriate resources using structured protocols; Communicated clearly under pressure to support timely emergency response; Supported ED patient throughput by assisting with vitals, EKGs, specimen or test coordination, and emergency response support; Maintained accuracy and composure in time-sensitive environments while collaborating with nurses and physicians; Supported cross-functional coordination between law enforcement, hospital staff, and other emergency services professionals.
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(July 2026 - Current)
Shields & Stripes
Carthage, NC (fully remote)
Donor Relations Manager
Support donor relations, organizational operations, and community engagement initiatives for a nonprofit dedicated to improving the mental health and overall wellness of veterans, first responders, and their families. Develop donor stewardship strategies, strengthen community partnerships, optimize operational workflows, and contribute to organizational growth through relationship building, process improvement, and cross-functional collaboration.
-Build and maintain meaningful relationships with donors, community partners, and organizational stakeholders.
-Develop and implement donor stewardship, engagement, and retention strategies to strengthen long-term supporter relationships.
-Support donor communications, outreach efforts, and CRM management to improve engagement and organizational effectiveness.
-Collaborate with leadership to identify operational opportunities, streamline workflows, and improve internal processes.
-Develop and document standard operating procedures (SOPs), workflows, and operational resources to support organizational consistency and scalability.
-Coordinate cross-functional initiatives that strengthen donor experiences and support organizational growth.
-Analyze operational processes and recommend improvements that increase efficiency and enhance stakeholder engagement.
-Represent the organization professionally while fostering partnerships that advance the mission and expand community awareness.